About The Author


My passion is creating high performing teams and amazing customer experiences. I am a commercial executive specializing in Customer Experience, Marketing, Loyalty Programs, Customer Relationship Management (CRM), Digital Technology and Customer Service. 

Career highlights:
• A history of championing visionary solutions to business goals through customer insights and innovative use of technology. 
• A people first philosophy that has led to engaged local and global teams with a winning culture. 
• Managed new product introductions, full product life-cycles and ongoing operations. 
• Developed business strategies and customer acquisition/retention programs to deepen relationships with brands.
I hope this blog will help new managers transition into their new role and seasoned managers grow to their aspirations.  In teaching I hope to also learn and continue to improve my own leadership abilities.  

Please follow me on Twitter @billyturchin